Frequently Asked Questions

Shipping & Delivery

Is shipping discreet?
Absolutely. We prioritize your privacy. All orders are shipped in plain, unmarked packaging with no mention of “Kinkora” or the contents on the outside. The return address will appear as “Shipping Department.”

How long does shipping take?
Standard shipping typically takes 3–5 business days within South Africa. Express options are available at checkout if you need your items sooner.

Do you ship internationally?
Currently, we ship to South Africa, the UK, Australia, and New Zealand. Shipping rates and times vary by destination.

Privacy & Security

Will “Kinkora” appear on my bank statement?
To ensure your privacy, charges will appear discreetly on your statement as “Kinkora Ecommerce” or a similar neutral descriptor.

Is my personal information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways like Payfast and PayPal to ensure your data is always protected.

Returns & Exchanges

Can I return an item?
Due to the intimate nature of our products and for hygiene reasons, we cannot accept returns or exchanges on lingerie, sex toys, or personal care items once the packaging has been opened. If an item is defective, please contact us within 48 hours of receipt.

What if my product is faulty?
All electronic products come with a manufacturer’s warranty. If you receive a faulty item, please reach out to our support team, and we will assist you with a replacement or repair.

Payments

What payment methods do you accept?
We accept all major credit cards, Payfast, and PayPal. We also support multi-currency payments for our international customers.